Ordina, Aspect join forces to offer contact centres the benefits of Unified Communications
(Thomson Reuters ONE via COMTEX) --
Nieuwegein, the Netherlands, 4 December 2012
Ordina has signed a cooperation agreement with Aspect, a supplier of software for multi-channel contact centres and Workforce Optimization. As part of this agreement, Ordina will implement and integrate Aspect software with LyncO Server at contact centres. This will enable contact centres to cooperate more efficiently via integrated communications platforms such as Lync. Ordina is today presenting its services in the field of Unified Communications & Collaboration at the Social Enterprise Society (SES) Lync Day 2012 at Spant! in Bussum, the Netherlands.
Barend de Zoete, Director Professional Services & Projects at Ordina: "Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications and Collaboration. It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognises our know-how and expertise in this area and selected us as their partner."
Ruud Loppies, Channel Business Development Director at Aspect: "Aspect wants to work with leaders in the market. That's why we are so pleased that we have been able to forge this partnership with Ordina. Obviously, it's great that the company is so positive about our technology and about the opportunities in the market. Ordina's know-how of Microsoft products, combined with Aspect's solutions in the field of Unified Communications and WorkForce Management, will help us make unique innovations in customer contacts."
Lync integrates all communications in a single platform, combined with information on the physical availability of a person. This allows employees to very quickly see the best way to contact a colleague, whether this is via telephone, chat or e-mail. Long-distance cooperation and discussion is also more efficient with Lync. For instance, you can arrange a conference call and all work on the same document simultaneously. Aspect's software offers integration opportunities with Lync. This will allow for real innovations in contact centres, which will in turn result in solid collaborations and a consistent customer experience through an integrated collaboration and communications platform such as Lync.
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Ordina implements strategy in business processes and ICT systems. We devise, build and manage solutions for a sustainable digital world. We believe cooperation with our clients, partners and suppliers produces the best results. We have specialist divisions for consulting, solutions and ICT, providing services across the Benelux region. We also provide (reproducible) solutions and expertise for organisations in the financial services sector, the public sector, healthcare and a number of specific segments in the industrial sector. Ordina N.V. was founded in 1973 and its shares are listed on the NYSE Euronext Amsterdam as part of the Small Cap index. In 2011, Ordina booked turnover of over EUR 426 million, with a staff of more than 3,000.
Aspect builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectUC. Read our blogs at http://blogs.aspect.com.
For more information:
Tel: +31(0)6 109 22 171
Tel: +31(0)6 132 85 033
Channel Business Development Manager Aspect
Tel: + 31 (0)6 514 14 350
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Source: Ordina via Thomson Reuters ONE
4-12-2012 Press Release - Ordina, Aspect join forces to offer cont... - http://hugin.info/130778/R/1662315/538741.pdf
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