PayOne Earns Highest Rating for Service Excellence From Better Business Bureau
SAN JOSE, CA, Dec 03, 2012 (MARKETWIRE via COMTEX) --
PayOne Corporation, the global leader in mobile payments and carrier
billing, announced today it has been awarded an A+ rating by the
Better Business Bureau (BBB) for the exemplary customer service.
The grade represents BBB's confidence that the business is operating
in a responsive and trustworthy manner and makes all efforts to
resolve any customer inquiries quickly. BBB Accreditation remains the
most reliable way for consumers to have comfort a business has
undergone a detailed review process and committed to abide by a set
of ethical standards for marketplace conduct. For more on the BBB
Rating system, visit: http://www.bbb.org/business-reviews/ratings/.
PayOne provides the ability for over 4 billion consumers in over 80
countries to utilize their mobile phone for simple secure mobile
payments, typically with just 1-2 clicks.
Brad Singer, PayOne's Executive Vice President, stated, "We are
honored to receive the highest level rating from the BBB, which is
the most well-established organization for recognizing customer
service and business excellence. Consumer security, privacy and
service are critical in mobile payments, and trust and confidence in
PayOne as the underlying provider has been paramount to our success."
Boris Gutierrez, PayOne's Director of Customer Service, added,
"PayOne customers feel secure knowing that in our 10+ year history we
always maintain the highest service, security and protection
standards. The A+ Rating from the BBB is great recognition that we
are doing the right things in how we support our customers, including
7x24x365 access to live customer service people, answering over
97.8%+ of our calls within 30 seconds and resolving over 98% of our
inquiries within the first contact."
Learn more about PayOne's award winning support:
PayOne is the global leader in mobile payments and industrial
strength carrier billing. The company pioneered "no credit card
required" payments and has a 10-year track record in payment services
that connect digital merchants, social media publishers, content
providers mobile app developers and network operators. PayOne has
generated over $5 billion in new digital revenue for brand name
clients including Blizzard Entertainment and America Online. The
PayOne Global Carrier Network(TM) covers 80 countries, over 1100
network operators and enables over 4 billion worldwide consumers to
do mobile commerce on more than 10 billion connected devices. The
company has a robust patent portfolio covering mobile commerce, fraud
prevention, authentication, and alternative payments. Previously
called PaymentOne, PayOne is profitable, privately held, and based in
the Silicon Valley.
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