Unified Communications Industry News

TMCNet:  Healthkart.com Improves its Customer Interaction Management Through Ameyo

[December 03, 2012]

Healthkart.com Improves its Customer Interaction Management Through Ameyo

GURGAON, India, Dec 03, 2012 (PR Newswire Europe via COMTEX) -- GURGAON, India, December 3, 2012 /PRNewswire/ -- Provider of Authentic Health Products, Healthkart.com, Opts for Ameyo for a Hassle-free Functioning Healthkart.com, an online shopping website for health and safety associated products and services, espouse Ameyo [http://www.drishti-soft.com/product.php ] as their paramount technology for Customer Interaction Management (CIM [http://www.drishti-soft.com/contact_center.php ]). Healthkart.com being the largest provisioner of health products, needed smooth interactions with its customers so that it could improve its customer experience.


(Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699) Healthkart.com was in search of a technology [http://www.drishti-soft.com/solution.php ] that could confer definite particulars to the customers associated with health and safety subjects. As health issues are rising up at a fast pace, customers insist on being delivered with appropriate information catering to their needs. Ameyo suited this requirement of Healthkart.com in dealing with the demands of the customers thereby expanding business.

Drishti's Ameyo has helped Healthkart.com with priority based routing which enabled its important customers connect with the contact centres without any wait time and resolved problems by ensuring that customers are granted with high quality of interaction. Ameyo has also facilitated integration with DNC India, which allowed the whole process of scrubbing for their outbound process. Agent level dashboard was another solution by Ameyo wherein, it permitted them to self gauge their performance. Reports could now be customised as per the business processes and work force management was improved.

Gayatri Seth, Senior Manager, Customer Relationship Management, Healthkart.com, advocates, "As we deal in providing of largest range of authentic health products to fitness enthusiasts, prompt customer service is paramount for our clients, handling calls for premier customers with minimum hassles is what we were looking for. We also needed a solution that could give specific details to our agents. Ameyo best suited our requirement, it provided us with prioritybased routing and integrated with DNC India. The clarity of our system was another pain point it failed to track productivity and other indices. AMEYO's customised and detailed reports took care of this issue, resulting in hurdle-free operations." Healthkart.com has witnessed a considerable transformation in its business through Ameyo. Connecting to the customers became imperative for them for which they required a technology which could cater to this need. Drishti's Ameyo worked out the problem by offering Healthkart.com with solutions which heightened it's business and operation expansion.

About Healthkart.com: Healthkart.com supplies the best health and wellness products to all its customers. It deals with assorted health products like nutrition, fitness, eye, personal care, etc. It has ensured good quality and on-time delivery to its customers. It aims in endowing with a magnanimous health and wellness advancement. It has become a reliable name thereby catering to the needs of the customers.

About AMEYO: AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti: Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

Primary Media Contact: Vijayendra Raj, vijayendraraj@drishti-soft.com, 91-124-4771023 Photo: http://photos.prnewswire.com/prnh/20120625/IND10048699 CONTACT: PRN

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