Industry News from Unified Communications

TMCNet:  La Familia Insurance Chooses Airband's Fixed-Wireless Services to Link Operations Across 15 Retail Locations

[November 28, 2012]

La Familia Insurance Chooses Airband's Fixed-Wireless Services to Link Operations Across 15 Retail Locations

DALLAS --(Business Wire)--

Airband Communications, the largest fixed-wireless voice and data provider for businesses in the U.S., today announced that La Familia Insurance has selected Airband's hosted Voice over IP (VoIP) and high-speed Internet access because the technology provides extremely reliable connectivity for communicating with customers.

"We are a homegrown company that started with one location and grew to 15 in a little more than two years. Customer service is our biggest differentiator, so dropped calls and other phone issues are unacceptable. Airband offers the high-quality technology we need to ensure we can provide the superior customer service for which La Familia is known," said Aly Manji, chief technology officer at La Familia Insurance. "Every call to our stores is important, and Airband's superior voice services allow us to meet our customer service promises, which are mission-critical to our business."

With 15 offices located throughout the Dallas-Fort Worth (DFW) metroplex, La Familia benefits from Airband's high-quality hosted VoIP services and is able to share bandwidth among its retail locations. While the flexibility of Airband's architecture, the scalability of its voice and data services, and fast nstallations attracted La Familia, an added benefit was the ability to buy Airband bandwidth in bulk and then allocate it across its many business locations.

"We looked at several different providers, and they all had limitations delivering voice services to our 15 locations. Airband's services allow us to use the voice solution in the easiest way to best fit our needs," said Manji. "Additionally, Airband's customer service has made the transition to fixed-wireless smooth for the corporate office and each location. We are two great customer service firms working together."

La Familia Insurance provides automobile and home insurance to individuals and families with offices conveniently located throughout DFW so it can offer customers consistently excellent experiences.

"The flexibility of Airband's network allows us to architect a solution to meet the unique needs of our customers," said Daman Wood, Airband's executive vice president of sales. "Airband is proud to provide La Familia Insurance with a solution that not only ensures high-quality voice and data services, but also connects several physical locations that are key to La Familia delivering such great customer service."

The scalability of Airband's fixed-wireless network means it can consistently meet increased customer demands for hosted applications, including VoIP. In addition, because Airband's fixed-wireless network bypasses the local phone and cable infrastructure, customers don't have to worry about downtime that can be caused by cable cuts or natural disasters.

Airband serves 17 markets across the U.S., including Atlanta; Austin; Baltimore; Dallas; Fort Lauderdale; Fort Worth; Houston; Las Vegas; Los Angeles; Miami; Orange (News - Alert) County, Calif.; Orlando; Philadelphia; Phoenix; San Antonio; San Diego and Washington, D.C.

About La Familia Insurance

La Familia Insurance is a fast growing company that is dedicated to serving all of the insurance needs of its customers. We make sure that our offices are conveniently located and that all our employees offer the very best service. It is our promise to ensure that our customers have a consistently excellent experience, whether it is making a payment or starting a new policy. We promise to always be friendly, cheerful, and make you feel like a member of our family. La Familia Insurance is a privately held LLC registered with the State of Texas and the Texas Department of Insurance. We represent several respected underwriters that have been in business for extended periods of time and provide coverage for both standard and non-standard customers for auto, home and commercial needs.

About Airband

Airband Communications (News - Alert), Inc. is the largest fixed-wireless voice and data provider for businesses in the U.S. The company offers a comprehensive portfolio of high-speed Internet access, point-to-point data services, Voice over IP, security and other managed solutions - delivered over one of the industry's most scalable last-mile networks. Airband bypasses the local phone and cable companies to provide faster provisioning intervals, immediate scalability and complete redundancy for its customers. Thousands of businesses nationwide already count on Airband for their broadband service. For more information, please visit

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