Unified Communications Industry News

TMCNet:  Mitel provides communications solution for hospital in Riyadh

[November 27, 2012]

Mitel provides communications solution for hospital in Riyadh

Nov 27, 2012 (TELECOMWORLDWIRE via COMTEX) -- Mitel (NASDAQ: MITL) said it has implemented a feature-rich IP telephony solution for the Specialized Medical Center Hospital in Riyadh, Saudi Arabia.

The solution, built on the Mitel(R) Communications director platform, has been designed to enhance communication across the Hospital and with members of the public, and is expected to deliver significant savings through streamlined maintenance and management, and lower call costs.


Located in the heart of Riyadh, the SMCH provides over 450 inpatient beds and over 140 outpatient clinics. Through Mitel softphones, the staff will have access to a range of rich call handling and telephony features including unified messaging, allowing them to access voice messages from anywhere across the Hospital.

The platform will also form the basis of the Hospital's new centralized contact centre operation, providing agent and supervisor tools to drive productive interactions with callers, alongside real-time and historical reporting available to monitor operational efficiency.

The Mitel solution was provided to the SMCH by Mitel's expert channel partner, Nesma Advanced Technology, which is also responsible for the Hospital's IT infrastructure. Mohammad Bazaraa, general manager of Nesma Advanced Technology said: "Our focus is on delivering innovative solutions that provide organisations with a platform to drive efficiencies and effective communication. By partnering with Mitel we can deliver world-class solutions to our clients with confidence, providing best-of-breed technologies alongside our expert integration and services." Mitel is a global provider of unified communications and collaboration software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. The company's website is at www.mitel.com.

Comments on this story may be sent to tww.feedback@m2.com

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