Unified Communications Industry News

TMCNet:  AltiGen and PLA to deliver MaxACD contact center for Microsoft Lync

[November 09, 2012]

AltiGen and PLA to deliver MaxACD contact center for Microsoft Lync

Nov 09, 2012 (Datamonitor via COMTEX) -- AltiGen Communications, Inc, a provider of software-based unified communications solutions, and Project Leadership Associated, or PLA, a business and technology consulting firm, have announced an agreement to deliver AltiGen's MaxACD contact center for Microsoft Lync to customers across the US.

In addition, PLA will be providing 30 day pilots of AltiGen's contact center software to qualifying customers, the company said.

"Microsoft Lync offers immediate business benefits for our enterprise customers," said Don Penland, Partner at PLA. "When that capability is combined with AltiGen's MaxACD contact center solution, the customer and user experience is phenomenal. We first engaged with AltiGen while deploying Microsoft Lync at Milwaukee Electric Tool.

"Based upon the success of that experience, we have decided to deploy MaxACD internally for the PLA customer help desk and offer the solution nationally to our current and future customers. We find the MaxACD product to be innovative and intuitive, and we feel that PLA and AltiGen are a good cultural fit with a mutual focus of finding solutions for customers." AltiGen's MaxACD Contact Center for Lync has features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all integrated with Microsoft Lync to provide a communications solution either on premise or delivered through the cloud, the company added.

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