Unified Communications Industry News

TMCNet:  OrecX Announces Mobile Call Recording Software for Compliance and Quality

[November 08, 2012]

OrecX Announces Mobile Call Recording Software for Compliance and Quality

OrecX, the leading provider of open source voice recording applications for Call Centers, ITSP’s and VoIP Providers, today announced Oreka MR (Mobile Recording) mobile call recording software, which automatically captures inbound and outbound mobile calls for businesses in order to maintain compliance (HIPAA, PCI-DSS, Telemarketing Sales Rule), measure quality of service and monitor employees.

Oreka MR captures mobile calls wherever they take place, and regardless of which mobile provider is being used. The software also ensures mobile call recordings are treated the same as landline/VoIP calls. This is important because of all the varying security measures different mobile providers employ.

With OrecX mobile recording software, there is no need to enter codes, re-route calls off the mobile network or change SIM cards. The organization can also capture and record calls in an integrated mobile/landline/VoIP environment.

“There are over 5 billion mobile phones in use today and over 80% of business employees use a mobile device for work,” said Bruce Kaskey, co-founder of OrecX. “These numbers indicate a critical need for mobile call recording capabilities. Companies across the globe record landline calls today for compliance, quality, order verification, dispute resolution and more. These same reasons apply to mobile business calls. Our mobile recording solution empowers businesses with the functionality they need to capture and store mobile calls.” OrecX also offers Oreka TR (Total Recording) and Oreka QM (Quality Monitoring) software, which feature 100 percent recording, quality management, screen capture, live monitoring, multi-site recording and other features. These solutions, along with Oreka MR, are available at half the price of competing offerings.

About OrecX LLC Chicago based OrecX provides open source VoIP recording solutions at a fraction of the cost of proprietary recording applications that often run $1,000-$4,000 per user. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 110,000 users have downloaded the open source version of OrecX (across 160-plus countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine. More information is available at http://www.orecx.com/

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