Unified Communications Industry News

TMCNet:  Mitel solution employed in 7 London hotels

[November 02, 2012]

Mitel solution employed in 7 London hotels

Nov 02, 2012 (TELECOMWORLDWIRE via COMTEX) -- Mitel (NASDAQ: MITL) (TSX: MNW) said that Firmdale Hotels has rolled out a Mitel virtual communications solution across its seven iconic London hotels, including The Soho Hotel and Covent Garden Hotel, as well as the Crosby Street Hotel in New York.


The virtual deployment, designed, implemented and managed by Alternative Networks, has simplified support and ensured that Firmdale can take advantage of the business continuity services available through VMware(R).

Using Virtual Mitel Communications director 5.0, Firmdale is taking advantage of a range of features to enhance the level of service offered to guests and drive effective communication between staff. A cordless front desk allows staff to move between tasks more effectively using wireless handsets, with call and text features allowing them to keep in touch and manage guest requests efficiently. The handsets can also be configured to receive fire alarm alerts or VIP arrival notifications.

In the rooms, IP telephony features have enhanced the guest experience by ensuring failed wake up calls are escalated, guests are greeted by name using room/caller ID and information is offered about guest services, local services and attractions. The aesthetics of the Mitel handsets was also important and the sleek Mitel IP telephone design is in keeping with the prestigious look of the hotels, while offering an intuitive, feature-rich experience for guests.

Mitel is a global provider of unified communications and collaboration software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. For more information visit www.mitel.com.

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