Covering Unified Communications - From Our Indsutry Experts

  • Hospice Center Upgrades Unified Communications System
    A not-for-profit hospice care center in New Zealand announced this past week that it has updated its communications systems by pairing with several technology providers.
    9/2/2014
  • Unified Communications Week in Review
    It's the end of another week, and time to take a look at some of the top Unified Communications news.
    8/30/2014
  • UC Market to Grow to $78.5B by 2020
    A recent report concerning the future of the unified communications market suggests that, as a whole, it will continue to rise through 2020. Various segments of this market will make their impact on businesses in different ways, and one news site suggests that videoconferencing, advanced telephony, and presence features will become prominent functions in the coming years and will define how businesses conduct their operations and how they interact with clients.
    8/28/2014
  • Grand View Research Releases New Report on Unified communication Market Trends
    Many companies have realized the salient benefits of Unified communication. It is adapted by organizations to enhance business processes, save time and enhance productivity of the employees using a convenient mode of communication. This concept is currently used in various sectors such as retail, transportation, banks financial services and insurance (BFSI) and other business enterprises.
    8/26/2014
  • GFI FaxMaker 2014 Announces Support for Windows 7 and 8
    GFI Software has announced that the company's GFI FaxMaker 2014 now supports machines running Windows 7 and Windows 8/8.1 operating systems. This is integral for companies that rely mainly on faxing, as they will now be able to comply with various regulations.
    8/26/2014
  • PBX Sales Stagnating while Unified Communications Sales are Soaring
    Over the course of a year, it appears that the sales of Private Branch Exchange (PBX) devices have slightly sank, while over the same period of time unified communication sales have skyrocketed. In-house private branch exchanges are important for traditional business telephony networks as well as for those using SIP trunking for Voice over IP (VoIP) phone service. For some time there has been competition between in-house and hosted PBX business VoIP phone systems, but this new set of data released by Infonetics Research seems to indicate that the rise of Unified Communications systems has supplanted the role of PBX systems.
    8/25/2014
  • Unified Communications Week in Review
    It's the end of another week, and time to take a look at some of the top stories we've been following in the world of unified communications.
    8/23/2014
  • Wheelings & Dealings: Thinking Phone Networks Acquires Whaleback Managed Services
    Thinking Phone Networks, a provider of unified communications as a service (UCaaS), has acquired managed unified communications (UC) provider Whaleback Managed Services.
    8/20/2014
  • Surge in Mobile Workforce and Proliferation of Smartphones Fueling Growth in Global UC Market
    Interestingly, hosted unified communications solutions are likely to overtake their on premise siblings in popularity. The reasons are obvious: the installation and maintenance costs associated with hosted solutions are lot cheaper than the premise-based UC solutions.
    8/20/2014
  • Why Now is the Time to Deploy Unified Communications (UC)
    At the risk of seeming repetitive, coming of our ITEXPO event in Las Vegas I got first hand reaffirmation from vendors and end users alike that not only has Unified Communications (UC) matured to the point where its deliverable meet its promises, but that for enterprises of any size having a robust UC environment has moved from nicety to necessity. In what I have called "The Age of Acceleration"-where the only constants are change and the speed at which it is increasing-having real-time collaboration tools that are interoperable across the enterprise and around the world are table stakes for success going forward.
    8/20/2014
  • Wheelings & Dealings: Capital Fuels Growth for Unified Office
    Unified Office is a fast growing company focused in cloud-based managed services and unified communication solutions. Purpose-built from the ground up, its Total Connect Now service is designed especially for small and medium-sized businesses (SMBs).
    8/19/2014
  • Three Major Forces Driving AMI
    Major forces driving the Advanced Metering Infrastructure (AMI) market are regulatory mandates, increasing global energy demand, and the need to improve utility efficiency and customer service level, says a new research report on AMI unveiled by ReportsnReports.com, an online market research reports library.
    8/14/2014
  • ITEXPO Panel Considers the Future of the Telephone Number
    What is the future of the telephone number in a world in which unified communications is increasingly moving to an over-the-top model? That was the question posed during today's ITEXPO panel titled OTT and UC: The Future of the Telephone Number.
    8/12/2014
  • The Millennials Are Coming: How Will You Adjust Your Communications, Collaboration Tools?
    There's no disputing that a new generation is making its way to the business world. In fact, by 2025, those born between the 80's and 90's, affectionately dubbed the Millennials, will make up the majority of the workforce.
    8/12/2014
  • Why Social Collaboration has Become More Important than Ever
    It's happening everywhere. Businesses are going global and beginning to feel the strain of having to manage employees across oceans and continents. These employees their employer will probably never see are starting to have a place in companies whose doors they will probably never walk through. Welcome to the era of remote employment!
    8/12/2014
  • Provisioning in Cisco Unified Communications Manager Made Simple
    Of the many tasks enterprise IT departments are asked to perform, regardless of their size, provisioning of services to end users is one, to be kind, they do not enjoy. Getting it right the first time is the goal, but many times-especially when it comes to the provisioning of feature-rich content in a real-time world-unified communications (UC) services are needed.
    8/11/2014
  • Gartner's Magic Quadrant for UC Reveals Issues Throughout Field
    When it comes to UC, the Magic Quadrant report should cover all the bases and most of the outfield, too, so those wanting a broad look at a steadily-growing industry should find plenty to like on this release.
    8/11/2014
  • Mitel Recognized as a Leader in Gartner's Magic Quadrant for Unified Communications
    Gartner, Inc., the world's premier information technology research and advisory company, recently positioned Mitel in the Leaders quadrant of the latest Magic Quadrant for Unified Communications.
    8/11/2014
  • Up-and-Coming UC Vendor Targets Small Businesses
    BroadSoft recently beat analyst estimates of its possible earnings for this year by posting earnings of $1.7 million in the second quarter. Its total revenue for the quarter reached $52.5 million which marks an increase of 19 percent over the same time last year when it brought in $44 million in Q2 2013. According to information provided by Light Reading, the most recent financial mark represents BroadSoft's highest-ever quarterly result.
    8/11/2014
  • NTT Communications Partners with Arkadin
    NTT Communications, an information and communications solutions company has announced that two of its subsidiaries have managed to put together a couple of reselling agreements that will only make global cloud based network integration that much easier. Even better is that the agreements the firms have managed to forge will also make those easier solutions totally available on demand. Arkadin and NTT America are both among the fastest growing UCC service providers, and are both subsidiaries of NTT Communications.
    8/11/2014
  • Unified Communications Week in Review
    Obi-Wan Kenobi once described the Force as that which gives a Jedi his or her power; a pervasive entity that "surrounds us and penetrates us, and binds the galaxy together." Apart from being an epic quote from an immovable movie, in it is wisdom applicable to many such things in our own lives, such as unified communications: the technological solution that certainly surrounds and binds companies together. Let us now take a look forward, in a galaxy not so long ago, or so far away, at this week in UC.
    8/9/2014
  • AVST Unveils CX-H for Hospitality Sector
    Communication technology has grown leaps and bounds in the last decade or so. But companies belonging to diverse business sectors often find it difficult to explore the possibilities of these technologies. This is mainly because most of the communication solutions are general; therefore these new solutions do not suit the unique needs of specific sectors.
    8/6/2014
  • Mitel Wins National Joint Powers Alliance Contract
    Mitel, a company that provides business communications solutions, recently announced that the company has won the National Joint Powers Alliance (NJPA) contract for telecommunications, wireless, and related equipment and services for second time.
    8/5/2014
  • BroadSoft Acquires SDD, Introduces UC-One Hospitality
    Bolstered by its acquisition of Systems Design & Development, Inc. (SDD), Broadsoft has introduced a unified communication offering specially designed for the hospitality sector. This unique offering is expected to help companies in the hospitality vertical to end their reliance on PBX system and enjoy the benefits of a modern unified communications system.
    8/4/2014
  • IceWarp Interviews Patra Corporation, Describes Mail Hosting Success Story
    IceWarp, a unified communications solutions provider, recently spoke with Patra Corporation, a managed services company that works with insurance agencies, about its switch from using a hosted Microsoft Exchange server to using an on-premise IceWarp messaging solution.
    8/4/2014
  • Unified Communications Week in Review
    Each week in review for unified communications (UC) continues to drive home the perennial maxim that this market is not static, not stagnant, and continues to move forward and evolve. Between one major product change from Google, and some exciting national and internationally focused facts and figures, it is clear that for UC, evolution is indeed the name of the game. So without further ado, let's dive in.
    8/2/2014
  • Hangouts Joins Apps for Business, Loses Google+ Prerequisite
    Hangouts has always been a useful little app, connecting you with friends and family through a means of chat and video messaging that connects seamlessly across multiple platforms; connecting you, that is, if you fulfilled the prerequisite of owning and operating a Google+ account. Now however, as announced by Google this week, Hangouts will be allotted to anyone with a Google Apps account, driving yet another proverbial nail into the Google+ coffin.
    7/31/2014
  • Customers Have Clear Expectations in Customer Service, But Are Those Being Met?
    There is often a difference between what people say and how they say it. Anyone with the simplest grasp of sarcasm knows how modifying pitch and tone can turn a compliment into a scathing insult. In customer service, meanwhile, this is no different, and may have even greater potential ramifications for the business. It's one thing to gather the customer service staff for a five minute huddle and tell said staff to not just talk the talk, but walk the walk, but as a look at the problem from Business 2 Community shows, making sure what's said and what's meant can be a much more complex task.
    7/30/2014
  • Workers Using Tech Creatively to Accomplish More Remotely
    A growing number of workers are spending some or all of their day working outside of the office. According to a new survey, telecommuting was up 79 percent between 2005 and 2012.
    7/30/2014
  • A Look Into the Latin America UC Market
    Latin America is one of the rapidly growing regions in the world today with a projected GDP of 3.2 percent in 2014. This growth has been steady over the last few years, and has given rise to economic stability. Due to this stability, many companies in the information and Communication technologies have turned to this region. To make the most of this interest from foreign companies, Latin America has also increased its investments leading to a positive environment for the technology industry.
    7/28/2014
  • Unified Communications Week in Review
    Just halfway through 2014 and already unified communications (UC) has contributed a torrent of exciting news stories, product announcements, and edifying focus studies. So hop in, and let's take a tour of the latest interest UC has to offer.
    7/26/2014
  • Jabra Introduces New Jabra Vendor Services Group Program
    Jabra, a brand of GN Netcom and a subsidiary of GN Store Nord A/S (GN), has recently introduced Jabra Vendor Services Group Program to its North American customers and partners, enabling them to cut down on large up-front capital expenses and move into a monthly subscription based payment model.
    7/25/2014
  • Why Unified Communications is Worth Consideration
    If you're like the majority of businesses operating in North America, you still lack the completely seamless experience that's possible through VoIP and Unified Communications. As much as we talk about the values associated with sending voice communications across one network, too many businesses are still stuck to their legacy PBXs as it's too risk to move or they simply haven't bought into what they assume is hype.
    7/23/2014
  • Provisioning Cisco's Unified Communications Manager Doesn't Have to Be a Challenge
    Today's unified communications systems offer a huge number of features, often taking the place of traditional telecom and telephony systems. But with that functionality and variety comes the complexity of deploying and managing these systems, which can often be costly and time consuming for IT departments and service providers.
    7/22/2014
  • Grand View Research: A Buoyant Unified Communication in the Offering
    Organizations the world over are looking for ways to reduce cost without compromising on efficiency and productivity. Unified communications (UC) is bringing with it a whiff of fresh air that promises to give them what they want. Is it surprising then that Grand View Research, Inc., a market research and consulting company, forecasts an upward trend for this market?
    7/22/2014
  • University of Southern California Installs Centrify User Suite to Improve Learning of Its Students
    University of Southern California (USC), a private research university and home to more than 38,000 students and 3,500 full-time faculty members, has recently installed Centrify User Suite to offer protected remote and on-site single sign-on (SSO) access to university applications and computing resources.
    7/22/2014
  • Unified Communications Week in Review
    This week in unified communications has indeed been an eclectic one, with topics covering trending products in this vertical, to trends in the vertical itself. Follow this author, all the way down the rabbit hole, as we explore the exciting world of UC.
    7/19/2014
  • MarketsandMarkets Forecasts Enterprise Video Market to Reach $32.87 Billion by 2019
    MarketsandMarkets, a global market research and consulting company recently unveiled a new report which indicated that the global Enterprise Video Market is likely to grow from $13.01 billion in 2014, to $32.87 billion in 2019. This represents a compound annual growth rate of 20.4% during the forecast period.
    7/17/2014
  • [24]7's Mobile Chat App to Optimize Experience for Optus Customers
    Today's tech savvy customers look for smart options, real-time solutions, and expect an omnichannel experience when they interact with customer service. Optus, the second largest telecommunications company in Australia, chose [24]7 as a partner to help improve the experience for its customers, and to save them time.
    7/17/2014
  • Option Service Telecom Licenses SPIRIT's VideoMost Multipoint Web Videoconferencing Solution
    Option Service Telecom, a French service provider, has licensed VideoMost, a massively multipoint Web-based videoconferencing software-only product that helps telecom carriers, service/SaaS providers and enterprises to provide a self-branded videoconferencing service, either from the cloud or with an on premise installation.
    7/17/2014
  • Device-as-a-Service Offering is a Unified Communications Solution for Businesses
    A new pay-as-you-go pricing scheme for Plantronics' Device as a Service offers 12, 24 and 36-month programs that service providers can then distribute to their subscribers.
    7/17/2014
  • IceWarp Simplifies Administration and Management of UC Environments
    No one can deny the massive features afforded through Microsoft email and messaging solutions. But while users benefit from an array of communications and collaboration functionality, IT departments often struggle to manage, maintain and secure what can amount to a giant and complex infrastructure.
    7/16/2014
  • Nepal Telecom to Embrace Unified Communication System
    Nepal Telecom (NT) has been striving to provide value to its customers by delivering quality service using technologies that meet their requirements. In line with that commitment, it is exploring the possibility of delivering unified communication (UC) services to the masses.
    7/14/2014
  • Unified Communications Week in Review
    Ill tidings marred the start of the week, elicited from Cisco's discovery of three separate threats in its Unified Communications Domain Manager. Historically utilized as a means of handling administrative tasks for Cisco Unity Connection and Cisco Jabber, as well as others pertaining to phone and soft client integrated applications, each threat, if not immediately patched, may allow cybercriminals to view and commandeer personal user information. Click here for more details on which Cisco constituencies were affected, and be sure to patch liberally.
    7/12/2014
  • Investment Advisers Must Prepare for Generational Shift
    Internet publication InvestmentNews recently led a research study surveying both advisers and investors on thoughts regarding current modes of communication as well as what they see for the future.
    7/10/2014
  • Pittsburgh Steelers and AVST Combine to Tackle Unified Communications
    Applied Voice & Speech Technologies, Inc. (AVST) announced today that it has been selected by the Pittsburgh Steelers to provide unified communications for team personnel. The private software company will deliver unified messaging, voicemail, Atom personal assistant, mobile client, speech-enables automated attendant and more for the Steelers at the team's corporate offices and training facility. The installation was performed by Dagostino Electronic Services Inc., a Pittsburgh-based company and preferred technology provider for the Steelers.
    7/9/2014
  • Riverbed Technology Unveils Riverbed SteelCentral UCExpert 5.0
    Riverbed Technology, a provider of application performance infrastructure, announced today its new Riverbed SteelCentralTM UCExpert 5.0, a UC performance management solution with which one can realize proactive management for both Cisco and Avaya UC solutions, and seamlessly manage unified communications infrastructure.
    7/9/2014
  • Cisco Report Three Threats to its UCS Software
    Near the middle of last week, Cisco announced that it had found three distinct threats to is unified communications services that could allow hackers to gain control of users' systems. Along with that announcement, it has posted fixes for the problems in a software application patch.
    7/7/2014
  • Unified Inbox: Changing the Face of Communication
    In a world where technology and expansion is constantly adding new modes of communication, especially within the realm of the Internet, solutions such as Unified Inbox are springing up to reduce the clutter and re-simplify what was once a straightforward process.
    7/7/2014
  • Telemedicine gets Another Strong Player in Verizon
    In yet another sign that telemedicine is gaining traction in the U.S., Verizon has announced that it has thrown its hat into the telemedicine space with its new Verizon Virtual Visits platform.
    7/2/2014
  • Unified Communications Week in Review
    Unified communications (UC) is gaining plenty of ground as businesses discover the value of time savings, cost savings, and improved collaboration that this powerful new communications style can bring to normal operations.
    6/28/2014
  • The Next Evolution for Unified Communications: Unified Interactions
    Businesses have been embracing the development of unified communications for some time now. Rather than having to work with multiple applications, software services and devices, unified communications allows businesses to run all their communications through one platform.
    6/23/2014
  • Proper Headsets Can Drive ROI
    Analysis of unified communications often reveals the nature in which businesses reach out to customers and conduct communications within their own firms. When it comes to contact centers, that analysis does not change much, but recent Frost and Sullivan research has brought to light a part of the UC market that is often overlooked: contact center and office (CC&O) headsets.
    6/23/2014
  • KBZ Partners with MNS
    KBZ, an award-winning Cisco Authorized Distributor specializing in Collaboration, Unified Communications and TelePresence, recently announced it has enhanced its ZCloud service by including VideoRoaming Cloud, a solution by MNS-provider of the world's largest TelePresence cloud. As a result, the Cisco TelePresence customers with on-premise infrastructure will now be able to leverage excellent customer service along with high quality off-net TelePresence calls to any customer, partner, or supplier.
    6/23/2014
  • Ricoh Unveils New Group Videoconferencing System
    Tech company Ricoh Americas Corp recently unveiled a new group videoconferencing system that is made by integrating the Unified Communication System P3000 and the PJ WX4141N Ultra Short Throw Business Projection System.
    6/23/2014
  • Unified Communications Week in Review
    As the field of unified communications (UC) progresses, it brings with it not only new products and services, but also new opportunities for growth, change, and even potential disaster for companies depending on how its put to use. This week proved no exception as a host of new items emerged, and brought along the attendant potential on all sides. Now that a weekend is dawning, we can take a bit of time to consider the wider implications of all this news. So settle in and let's take a moment to run down the biggest news of the week in UC with our Week in Review coverage!
    6/21/2014
  • Next Gen Jamvee Promises to Take Collaboration to the Next Level
    The nine-to-five work schedule is long gone. In the 14th year of the third millennium, an employee is expected to be available at the drop of a dime, be flexible enough to adapt himself to the toughest of deadline requirements and stay focused on his assignments round the clock. This calls for round the clock collaboration with your colleagues, as well as the people outside of your organization. This can be achieved through the integration of business collaboration tools with corporate and end-user devices. The unified communication platforms such as jamvee can help the corporate pros to stay on top of their project, and deliver the best under the pressure of fast paced corporate culture, contributing to their companies' bottom line.
    6/19/2014
  • PanTerra Networks' SmartBox Awarded for Excellence
    TMC, a global, integrated media company, has named PanTerra Networks' SmartBox file sync and share service as 2014 Unified Communications Product of the Year Award winner.
    6/18/2014
  • 2013 Saw Revenue Growth for Unified Communications and Collaboration Market in India
    International Data Corporation (IDC) has released data regarding the Unified Communications and Collaboration market in India for 2013. A shift from hardware-based to software based communication solutions are partially to thank for a marginal growth of 3.8 percent in the second half of 2013 as compared to the second half of 2012.
    6/18/2014
  • Plum Voice Receives TMC's Unified Communications Product of the Year Award for VoiceTrends
    TMC, a global, integrated media company recently recognized Plum Voice' VoiceTrends with the 2014 Unified Communications Product of the Year Award.
    6/17/2014
  • Vodafone's OneNet Services Overcome the UC Standardization Hurdles, Driving a Worldwide Adoption
    When it comes to staying connected with the geographically dispersed team members or to responding to the queries of clients and prospects, businesses operating across multiple sites often encounter challenges. An increasing number of multi-site companies today are using unified communications solutions to overcome these communication difficulties. Vodafone's OneNet Global Enterprise (VOGE) suit is one of the UC solutions that has received a significant amount of positive reviews from both businesses using it and industry commentators. The UK telecom giant maintained that standardization was key to the success of its One Net offerings, which is claimed to be currently used by some 3.5 million users worldwide.
    6/17/2014
  • Coming & Goings: Vertical Communications Names David Krietzberg CFO
    Vertical Communications, a provider of business unified communications (UC) and business telephony, has announced that it has appointed David Krietzberg as its new chief financial operator in the wake of a merger with Fulton Communications.
    6/16/2014
  • Unified Communications Week in Review
    There was plenty of news to be had this week in the field of unified communications (UC), and as the concept makes significant changes on the way we work-and in some cases the way we live-there's likely to be plenty more development to come. But making sense of all these developments, and how said developments apply to current operations, can be tough to do. So with a weekend now at hand, we can all take a step back, relax a bit, and pin down how the changes in the UC market affect us all as aided by our Week in Review coverage!
    6/14/2014
  • Infinite Convergence Releases Enterprise Mobile Messaging v7.0 with Multimedia Capabilities
    Mobile technology can quickly deliver messages to customers, business partners and employees and is hence increasingly used by most businesses. Mobile messaging offers an optimized form of communication with its easy and cost effective reach. Its rich multimedia capabilities can deliver more engaging and effective campaigns when compared to print media and email.
    6/12/2014
  • How to Avoid Unified Communications Missteps
    While a number of new technologies have been introduced in the last few years to improve connections, too many platforms can actually create inefficiencies and wasted time.
    6/12/2014
  • Business Communications Is Increasingly Dynamic, Marked by 'Unified Interactions'
    Communications in business settings continues to change from what was in place just a few years ago. New methods increase worker flexibility and productivity.
    6/12/2014
  • RingCentral Invests in the Enterprise
    RingCentral, a cloud business communications provider based in San Mateo, California, is moving forward with a focus on the enterprise market, developing new features and applications that are important to larger businesses. In years past, RingCentral targeted smaller businesses with fewer than 100 employees, but today, the RingCentral Office business communication service can handle larger organizations with 1,000 users or more due in part to a new enterprise-grade packaged offering called RingCentral Office Enterprise Edition
    6/10/2014
  • Unified Communications Redefine the Private Office
    Communication technology has taken leaps and bounds in the past few years, especially in the form of mobile devices. Specifically, these technologies have combined with lync migration to deliver all of the tools and features that would normally be constrained to an office location into the single handy and portable package of a smartphone. This actually makes it possible for organizations and their leaders to always be accessible, and allows them to take their offices wherever they go.
    6/9/2014
  • Unified Communications Week in Review
    Unified communications (UC) news this week showed off a new set of meeting collaboration tools from Mindjet, displayed the booming sales of UC-related products and falling revenue in the private branch exchange (PBX) market, demonstrated real-world results for video conferencing in a county prison, and analyzed the usage of network analysis to enhance upload speeds for mobile apps.
    6/6/2014
  • Flash Networks Improves Upload Speeds for Mobile Apps
    Mobile optimization and monetization solutions enterprise Flash Networks announced recently its new, patented bandwidth utilization technology that allows mobile traffic to transmit signals up to 30 percent faster.
    6/5/2014
  • Global PBX Revenue Down in Q1 2014
    Global PBX revenue is down 8 percent in Q1 2014 from Q1 2013, according to a new report from Infonetics Research.
    6/4/2014
  • Telemate's Inmate Communication Solution Caused Drop in the Violence in Utah County Jail
    What is geographical barrier with the technology like Skype and FaceTime? From classrooms to courtrooms and from corporate board rooms to health care facilities- people all over the world are taking advantage of these technologies to interact in the virtual world. Utah County Jail has recently invested in video conferencing technologies from Telemate to help families stay connected to their behind-the-bar loved ones.
    6/4/2014
  • The PBX Market Can't Stand Against UC Sales
    Technology has a way of replacing itself. When the automobile started coming out, it replaced the horse-drawn carriage for many. The microwave oven also replaced regular stove tops for more than a few people. Hundreds of examples of new technology displacing old technology are abound throughout our history, and now, there's one more. A new report from Infonetics Research shows us that sales of unified communications (UC) systems are utterly ruining the market for private branch exchange (PBX) goods.
    6/3/2014
  • Mindjet Unveils MindManager Meetings Jetpack to Streamline Meetings
    It is widely believed that most meetings are not effective in solving problems and can prove a waste of time. This is due to poor planning and execution.
    6/2/2014
  • Unified Communications Week in Review
    Hope you have your popcorn, because it was another barnburner this week in Unified Communications; sit back and enjoy the show.
    5/31/2014
  • AVST Introduces CX-E at Texas DIR Connect Expo
    Applied Voice & Speech Technologies, a privately held software company in the telecommunication industry is about to roll out the CX-E, the industry's most interoperable Unified Communications (UC) software platform.
    5/30/2014
  • Address the Challenges of HD Video Conferencing for SMBs
    In the connected world in which we live, video interactions with associated collaboration tools have become increasingly important.
    5/29/2014
  • FluentStream UC Phone System Set to Revolutionize Enterprise Branch Network
    Cloud, infrastructure application as service (IaaS) and software application as service (SaaS) are the most sought-after technology services among enterprises these days.
    5/28/2014
  • UC Leader PreCom Score with NY's Buffalo Bills
    The Buffalo Bills, the NFL team based in Orchard Park, NY, have announced a new partnership deal with PremCom, a provider of Unified Communications solutions in Western New York.
    5/27/2014
  • Unified Communications Week in Review
    Unified Communations (UC) news this week showed off several product announcements. Fonality is pushing its new presence management patent, and Facebook is rumored to be working on a Snapchat competitor. Mobile service provider TIM Brazil now has a communications app of its own, Cumulus and TurboBridge are tackling the telephony-related needs of the state of Texas, and iCore is providing UC servies for a Philadelphia-based real estate firm.
    5/24/2014
  • Plantronics Wins 2014 Avaya DevConnect Partner Innovation Award
    Plantronics is a major player in audio communications for businesses and consumers. Recently, the company was recognized with the 2014 Avaya DevConnect Partner Innovation award for headset integration with Avaya Aura through Avaya's next generation applications platform, Avaya Aura Collaboration Environment.
    5/22/2014
  • Comings & Goings: Avaya Makes Moves to Put New Blood in Senior Management
    The senior management of a company has always been a big deal, as this is where the direction of a company is firmly established and put to work. Avaya, meanwhile, recently brought in some fresh talent for its senior management levels, in a bid to keep the company focused on the future and carrying on its current level of success... and then some. To that end, the company has brought in Amy Fliegelman Olli and Andrea Cunningham, each specifically suited to the roles the duo was tapped to fill in Avaya.
    5/22/2014
  • iCore Delivers Unified Communications Services for Pennrose Real Estate Company
    iCore Networks, a specialist in cloud computing, applications on demand and a provider of cloud-based hosted application services has delivered robust unified communications services to Pennrose, a real estate firm.
    5/22/2014
  • Cumulus Partners with TurboBridge for Texas Department of Information Resources Contract
    Cumulus Solutions Inc. has partnered with audio conferencing services provider TurboBridge to gain Texas Department of Information Resources (DIR) contract for various conferencing services.
    5/22/2014
  • Amdocs Unified Communications Helps Power TIM Brasil's Blah Service
    TIM Brasil, a major Brazilian service provider recently selected Amdocs Unified Communications to power its new "blah" service.
    5/20/2014
  • Facebook Working on its Own Snapchat-like App
    Facebook, unable to acquire Snapchat, began working on its own version, called Slingshot. It may now be getting ready to release that app.
    5/20/2014
  • Fonality's Heads Up Display's Presence Management System Nets Patent
    Getting a patent these days can be a very valuable thing; just ask any of the companies currently embroiled in legal warfare over the contents of a variety of patents, and what's at stake with a patent will become very clear, very quickly. For Fonality, meanwhile, its own value just increased a bit following the issuance of a new patent in the United States tied to its Heads Up Display (HUD) application, specifically around the presence management technology used in said app.
    5/19/2014
  • Infonetics' Hosted UC Scorecard with 8x8 ranked #1; Verizon, XO, AT&T tops in IP connectivity
    Let's face it, we all like watching the scoreboard. This is true not just in sports, but when it comes to the business of business the interest in who is up or down is equally as intense. In fact, the parallels in that in both sports and business you can make wagers on winners and losers. The distinct difference is that, note to research firms, in business I have yet to see a betting pool set up on the rankings when market studies and market updates are released.
    5/12/2014
  • Unified Communications Week in Review
    The world of Unified Communications has seen a variety of exciting events this week; let's take a look and see what happened.
    5/10/2014
  • GE Capital Introduces New Financing Program for Polycom's Commercial Customers
    GE Capital's Equipment Finance has launched its global financing program for Polycom's commercial customers. Polycom is a major player in secure and flexible video, voice and content management solutions.
    5/6/2014
  • Cisco Business Edition 7000 Packaged for the Enterprise
    Cisco has introduced a new Business Edition platform that is packaged and price-optimized for enterprises with 1,000 to 5,000 users (although there is no enforced capacity limit). The new Business Edition 7000 comes preloaded with a number of Cisco unified communications (UC) and collaborative applications and is ready-to-run without the complex installation, setup and management typically associated with Cisco's Unified Communications Manager and add-on collaborative solutions.
    5/6/2014
  • Mutualink Selects LeaseSource
    Mutualink, Inc., which has developed an interoperable communications platform that enables community-wide multimedia sharing of radio, voice, text, video, data files and telephone communications in a secure environment, has partnered with LeaseSource, one of the nation's premier leasing companies, to expand access to interoperable communications platform.
    5/5/2014
  • BYOD is Only One Step in a Larger Process
    As the bring your own device (BYOD) movement continues to evolve, more and more companies are jumping on this nascent bandwagon. But as a recent blog post from TeoTech.com shows, there's more to it that just allowing employees to connect their iPhones to the company server and letting them have at it.
    5/5/2014
  • Panasonic Releases New Premium Design Series of Cordless Telephones
    The Panasonic KX-PRW120 and KX-PRW130 are a lay-down style phone offering an easy grab-and-grip and comfortable one hand or hands-free operation. Both the models also include a Smartphone Connect feature, which lets a user's tablet or smartphone double as an additional handset to the home phone.
    5/5/2014
  • SnapChat Finally Adds Chat Room Service To Mobile Application
    Snapchat has just announced a rather major update to it applications that should return it to the middle of an ever-growing instant messaging apps war. The messaging service is adding a chat feature that will make it that much easier to talk to your contacts. The addition of the feature might confuse those who have never used the app, since they would wrongly assume the service always allowed real-time chatting.
    5/5/2014
  • Unified Communications Week in Review
    Fasten your seatbelts; it's time for the Unified Communications Week in Review! This has been another exciting week in the world of Unified Communications-here a few stories that took center stage.
    5/3/2014
  • Plantronics UC Headsets Steal the Thunder
    Plantronics has successfully established itself as one of the most respected brands in the traditional enterprise communications space and now in demanding unified communications environments.
    4/29/2014
  • Hipcricket Enhaces Unified Mobile Engagement Platform AD LIFE
    Hipcricket, a company specializing in mobile engagement and analytics solutions, recently enhanced its AD LIFE platform. Mobile devices are taking center stage in day-to-day life, and it has completely changed the way we communicate and connect. AD LIFE is a unified mobile engagement platform.
    4/28/2014
  • Unified Communications Week in Review
    As the week wraps up let's take a look back at the week and see what happened in unified communications.
    4/26/2014
  • Google Hangouts Merge Text and Chat Conversations for All Users
    Keeping track of communications made through text messages or chat clients like Google Hangouts is becoming more of a chore, considering that both of these types of messages are usually done from the same device now. Programs like Facebook Messenger and other third-party apps have solved this problem by merging chat clients with the user's SMS text messaging program, but now Google has joined the club as well: Google users can now access SMS messages and Chat messages from Google Hangouts.
    4/24/2014

Featured Whitepapers

Building A Business Case For Unified Communications

The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two.

Instant Cashflow Improvement and Rapid ROI with Unified Communications

The up-and-down economy of the past several years has highlighted the need to operate more effi ciently and cut costs wherever possible. In most situations, these two notions would seem contradictory, but a number of emerging technologies - cloud computing, virtualization and the bring-your-own-device movement among them - are helping companies accomplish these goals.

The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.