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Covering Unified Communications - From Our Industry Experts

  • Wheelings & Dealings: Thinking Phone Networks Acquires Whaleback Managed Services
    Thinking Phone Networks, a provider of unified communications as a service (UCaaS), has acquired managed unified communications (UC) provider Whaleback Managed Services.
  • Surge in Mobile Workforce and Proliferation of Smartphones Fueling Growth in Global UC Market
    Interestingly, hosted unified communications solutions are likely to overtake their on premise siblings in popularity. The reasons are obvious: the installation and maintenance costs associated with hosted solutions are lot cheaper than the premise-based UC solutions.
  • Why Now is the Time to Deploy Unified Communications (UC)
    At the risk of seeming repetitive, coming of our ITEXPO event in Las Vegas I got first hand reaffirmation from vendors and end users alike that not only has Unified Communications (UC) matured to the point where its deliverable meet its promises, but that for enterprises of any size having a robust UC environment has moved from nicety to necessity. In what I have called "The Age of Acceleration"-where the only constants are change and the speed at which it is increasing-having real-time collaboration tools that are interoperable across the enterprise and around the world are table stakes for success going forward.
  • Wheelings & Dealings: Capital Fuels Growth for Unified Office
    Unified Office is a fast growing company focused in cloud-based managed services and unified communication solutions. Purpose-built from the ground up, its Total Connect Now service is designed especially for small and medium-sized businesses (SMBs).
  • Three Major Forces Driving AMI
    Major forces driving the Advanced Metering Infrastructure (AMI) market are regulatory mandates, increasing global energy demand, and the need to improve utility efficiency and customer service level, says a new research report on AMI unveiled by ReportsnReports.com, an online market research reports library.
  • ITEXPO Panel Considers the Future of the Telephone Number
    What is the future of the telephone number in a world in which unified communications is increasingly moving to an over-the-top model? That was the question posed during today's ITEXPO panel titled OTT and UC: The Future of the Telephone Number.
  • The Millennials Are Coming: How Will You Adjust Your Communications, Collaboration Tools?
    There's no disputing that a new generation is making its way to the business world. In fact, by 2025, those born between the 80's and 90's, affectionately dubbed the Millennials, will make up the majority of the workforce.
  • Why Social Collaboration has Become More Important than Ever
    It's happening everywhere. Businesses are going global and beginning to feel the strain of having to manage employees across oceans and continents. These employees their employer will probably never see are starting to have a place in companies whose doors they will probably never walk through. Welcome to the era of remote employment!
  • Provisioning in Cisco Unified Communications Manager Made Simple
    Of the many tasks enterprise IT departments are asked to perform, regardless of their size, provisioning of services to end users is one, to be kind, they do not enjoy. Getting it right the first time is the goal, but many times-especially when it comes to the provisioning of feature-rich content in a real-time world-unified communications (UC) services are needed.
  • Gartner's Magic Quadrant for UC Reveals Issues Throughout Field
    When it comes to UC, the Magic Quadrant report should cover all the bases and most of the outfield, too, so those wanting a broad look at a steadily-growing industry should find plenty to like on this release.
  • Mitel Recognized as a Leader in Gartner's Magic Quadrant for Unified Communications
    Gartner, Inc., the world's premier information technology research and advisory company, recently positioned Mitel in the Leaders quadrant of the latest Magic Quadrant for Unified Communications.
  • Up-and-Coming UC Vendor Targets Small Businesses
    BroadSoft recently beat analyst estimates of its possible earnings for this year by posting earnings of $1.7 million in the second quarter. Its total revenue for the quarter reached $52.5 million which marks an increase of 19 percent over the same time last year when it brought in $44 million in Q2 2013. According to information provided by Light Reading, the most recent financial mark represents BroadSoft's highest-ever quarterly result.
  • NTT Communications Partners with Arkadin
    NTT Communications, an information and communications solutions company has announced that two of its subsidiaries have managed to put together a couple of reselling agreements that will only make global cloud based network integration that much easier. Even better is that the agreements the firms have managed to forge will also make those easier solutions totally available on demand. Arkadin and NTT America are both among the fastest growing UCC service providers, and are both subsidiaries of NTT Communications.
  • Unified Communications Week in Review
    Obi-Wan Kenobi once described the Force as that which gives a Jedi his or her power; a pervasive entity that "surrounds us and penetrates us, and binds the galaxy together." Apart from being an epic quote from an immovable movie, in it is wisdom applicable to many such things in our own lives, such as unified communications: the technological solution that certainly surrounds and binds companies together. Let us now take a look forward, in a galaxy not so long ago, or so far away, at this week in UC.

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The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two.

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The up-and-down economy of the past several years has highlighted the need to operate more effi ciently and cut costs wherever possible. In most situations, these two notions would seem contradictory, but a number of emerging technologies - cloud computing, virtualization and the bring-your-own-device movement among them - are helping companies accomplish these goals.

The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.