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Covering Unified Communications - From Our Industry Experts

  • Customers Have Clear Expectations in Customer Service, But Are Those Being Met?
    There is often a difference between what people say and how they say it. Anyone with the simplest grasp of sarcasm knows how modifying pitch and tone can turn a compliment into a scathing insult. In customer service, meanwhile, this is no different, and may have even greater potential ramifications for the business. It's one thing to gather the customer service staff for a five minute huddle and tell said staff to not just talk the talk, but walk the walk, but as a look at the problem from Business 2 Community shows, making sure what's said and what's meant can be a much more complex task.
    7/30/2014
  • Workers Using Tech Creatively to Accomplish More Remotely
    A growing number of workers are spending some or all of their day working outside of the office. According to a new survey, telecommuting was up 79 percent between 2005 and 2012.
    7/30/2014
  • A Look Into the Latin America UC Market
    Latin America is one of the rapidly growing regions in the world today with a projected GDP of 3.2 percent in 2014. This growth has been steady over the last few years, and has given rise to economic stability. Due to this stability, many companies in the information and Communication technologies have turned to this region. To make the most of this interest from foreign companies, Latin America has also increased its investments leading to a positive environment for the technology industry.
    7/28/2014
  • Unified Communications Week in Review
    Just halfway through 2014 and already unified communications (UC) has contributed a torrent of exciting news stories, product announcements, and edifying focus studies. So hop in, and let's take a tour of the latest interest UC has to offer.
    7/26/2014
  • Jabra Introduces New Jabra Vendor Services Group Program
    Jabra, a brand of GN Netcom and a subsidiary of GN Store Nord A/S (GN), has recently introduced Jabra Vendor Services Group Program to its North American customers and partners, enabling them to cut down on large up-front capital expenses and move into a monthly subscription based payment model.
    7/25/2014
  • Why Unified Communications is Worth Consideration
    If you're like the majority of businesses operating in North America, you still lack the completely seamless experience that's possible through VoIP and Unified Communications. As much as we talk about the values associated with sending voice communications across one network, too many businesses are still stuck to their legacy PBXs as it's too risk to move or they simply haven't bought into what they assume is hype.
    7/23/2014
  • Provisioning Cisco's Unified Communications Manager Doesn't Have to Be a Challenge
    Today's unified communications systems offer a huge number of features, often taking the place of traditional telecom and telephony systems. But with that functionality and variety comes the complexity of deploying and managing these systems, which can often be costly and time consuming for IT departments and service providers.
    7/22/2014
  • Grand View Research: A Buoyant Unified Communication in the Offering
    Organizations the world over are looking for ways to reduce cost without compromising on efficiency and productivity. Unified communications (UC) is bringing with it a whiff of fresh air that promises to give them what they want. Is it surprising then that Grand View Research, Inc., a market research and consulting company, forecasts an upward trend for this market?
    7/22/2014
  • University of Southern California Installs Centrify User Suite to Improve Learning of Its Students
    University of Southern California (USC), a private research university and home to more than 38,000 students and 3,500 full-time faculty members, has recently installed Centrify User Suite to offer protected remote and on-site single sign-on (SSO) access to university applications and computing resources.
    7/22/2014
  • Unified Communications Week in Review
    This week in unified communications has indeed been an eclectic one, with topics covering trending products in this vertical, to trends in the vertical itself. Follow this author, all the way down the rabbit hole, as we explore the exciting world of UC.
    7/19/2014
  • MarketsandMarkets Forecasts Enterprise Video Market to Reach $32.87 Billion by 2019
    MarketsandMarkets, a global market research and consulting company recently unveiled a new report which indicated that the global Enterprise Video Market is likely to grow from $13.01 billion in 2014, to $32.87 billion in 2019. This represents a compound annual growth rate of 20.4% during the forecast period.
    7/17/2014
  • [24]7's Mobile Chat App to Optimize Experience for Optus Customers
    Today's tech savvy customers look for smart options, real-time solutions, and expect an omnichannel experience when they interact with customer service. Optus, the second largest telecommunications company in Australia, chose [24]7 as a partner to help improve the experience for its customers, and to save them time.
    7/17/2014
  • Option Service Telecom Licenses SPIRIT's VideoMost Multipoint Web Videoconferencing Solution
    Option Service Telecom, a French service provider, has licensed VideoMost, a massively multipoint Web-based videoconferencing software-only product that helps telecom carriers, service/SaaS providers and enterprises to provide a self-branded videoconferencing service, either from the cloud or with an on premise installation.
    7/17/2014
  • Device-as-a-Service Offering is a Unified Communications Solution for Businesses
    A new pay-as-you-go pricing scheme for Plantronics' Device as a Service offers 12, 24 and 36-month programs that service providers can then distribute to their subscribers.
    7/17/2014

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Building A Business Case For Unified Communications

The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two.

Instant Cashflow Improvement and Rapid ROI with Unified Communications

The up-and-down economy of the past several years has highlighted the need to operate more effi ciently and cut costs wherever possible. In most situations, these two notions would seem contradictory, but a number of emerging technologies - cloud computing, virtualization and the bring-your-own-device movement among them - are helping companies accomplish these goals.

The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.